FAQ - OurDigi Digimon Card Guide

1. Are all the Digimon cards you sell genuine?

Yes! OurDigi only provides 100% genuine Digimon cards, all cards are from official channels or reputable suppliers to ensure quality and authenticity.
2. How do I place an order?

You can browse the Digimon cards you like on the OurDigi website, add the items to the shopping cart, enter the checkout page, select the payment method and complete the order.
3. What payment methods do you support?

We support multiple secure payment methods such as credit cards, PayPal, Apple Pay, Google Pay, etc. to ensure that your transactions are safe and convenient.
4. Do you provide international delivery?

Yes! We support global delivery. The shipping fee is calculated based on your address and order weight. You can check the specific fee and estimated delivery time on the checkout page.
5. How long will it take for the order to be shipped?

We usually process and arrange shipment within 24-48 hours. The specific delivery time depends on your location and the selected logistics method.
6. How can I check the status of my order?

You can view order details and get the latest logistics tracking information on the "My Orders" page. If you have any questions, please feel free to contact our customer service team.
7. Can I return or exchange my product?

If the product you received has quality problems or does not match your order, you can contact us within 7 days of receiving the product for return or exchange (the product must be unopened and intact).
8. Do you restock out-of-stock cards?

Yes, we restock and add new products regularly. If you want to be notified when a specific card is restocked, you can follow us on social media or subscribe to email alerts.
9. Do you offer wholesale or partnership opportunities?

Yes! If you have bulk purchase needs or would like to do business with us, please contact us through the Contact Us page and we will provide you with a customized solution.
10. What if I encounter other problems?

If you encounter any problems during your purchase with OurDigi, please feel free to contact the OurDigi customer service team and we will help you as soon as possible!