Shipping Policy

1. Order Processing Time

At OurDigi, we strive to process and ship your orders as quickly as possible.

· Orders are usually processed within 24-48 hours (excluding weekends and holidays).

· Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Options & Delivery Time

We offer both domestic and international shipping to ensure that Digimon card fans worldwide can access our products.

Note: Delivery times may vary due to customs processing, weather conditions, or other unforeseen delays.

3. Shipping Fees

Shipping costs are calculated based on your location and the total weight of your order. The exact shipping fee will be displayed at checkout before payment.

4. International Shipping & Customs

We ship worldwide! However, please be aware that:

· International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

· Customs processing times may affect delivery schedules.

· If your package is held at customs, you may need to contact your local customs office for further assistance.

5. Order Tracking

· Once your order is shipped, you will receive a tracking number via email.

· You can track your order through our website or the carrier’s tracking system.

· If your tracking information hasn’t updated after a few days, please allow some time, as carriers may experience occasional delays.

6. Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact OurDigi Customer Support as soon as possible. We will do our best to assist you in resolving the issue with the shipping carrier.

7. Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for lost packages due to incorrect or incomplete addresses. If you notice an error, contact us immediately so we can try to update it before shipping.

8. Contact Us

If you have any questions regarding our shipping policy, feel free to reach out to our customer support team through our Contact Us page.