Refund and Return Policy
At OurDigi, we strive to ensure a smooth and satisfying shopping experience. If you're not completely happy with your purchase, please review our refund and return policy below.
1. Return Eligibility
You may request a return under the following conditions:
✅ The item is in unused, unopened, and original condition.
✅ The return request is made within 7 days of receiving the item.
✅ The product is defective, damaged, or incorrect due to OurDigi’s error.
Non-Returnable Items:
❌ Opened or used trading cards.
❌ Digital products or downloadable content.
❌ Final sale or clearance items.
2. How to Request a Return
To initiate a return, follow these steps:
1. Contact our support team via our Contact Us page with your order details.
2. Provide clear photos of the item (if damaged or incorrect).
3. Our team will review your request and provide a return authorization.
4. Ship the item back to us using a trackable shipping method (return shipping costs are the responsibility of the buyer, except in cases of defects or incorrect items).
3. Refund Process
Once we receive and inspect the returned item:
✅ If approved, a refund will be issued to your original payment method within 5-10 business days.
✅ If the return does not meet our criteria, we will notify you and return the item at your expense.
4. Order Cancellations
· Orders can be canceled within 12 hours of purchase if they have not been shipped.
· If the order has already been processed, cancellations may not be possible.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please place a new order and return the unwanted item following the policy above.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
· Check with your bank or payment provider, as processing times may vary.
· Contact us for further assistance.
7. Contact Us
If you have any questions about our refund and return policy, feel free to reach out to our customer support team via our Contact Us page.